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Returns

In order to return merchandise, you must obtain an RMA number from our customer service department.

You may return any unopened merchandise (except Skincare, Haircare, Soaps, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Skincare, Haircare, Soaps, or Makeup items due to health reasons. Please make your selections carefully.

We require the following information to process your return. If this information is not included, we will be unable to process your return.

* RMA number
* Full name and address
* Phone number
* E-mail address
* Your reason for returning the merchandise


Please return the merchandise to:
Citrus Moon Bath & Body
1835 U.S. Hwy 1 S.
Ste. 119-333
Saint Augustine, FL 32084 USA


All returns must be shipped back to Citrus Moon Bath & Body using a trackable courier such as UPS, FedEx or USPS Priority Mail.

Any package that has not been received by Citrus Moon Bath & Body and was shipped by means that tracking information cannot be provided, the shipment will be the sole responsibility of the shipper.

If your package is returned to Citrus Moon Bath & Body marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to re-charge for shipping.

**Please allow up to 14 business days to process your return or exchange.

Cancel Your Order

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.

Contact us at:
1-888-356-1777 - Toll free in the U.S.
904-826-7584 - Outside or within the U.S.
Monday-Friday: 9:30am-5:00pm Eastern Time.
sales@citrus-moon.com

Claims

You must notify us within 14 days from the date of your order if you did not receive it.

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CITRUS MOON BATH & BODY

Our exquisite Bath, Body and Facial Skincare products are created using only the finest ingredients; blended to perfection by hand in small batches to guarantee freshness. Our collection of bath and body products include, Natural Body Butter with Shea, herbal enriched Shampoo and Conditioner, Silk Body Lotion, Velvet Body Frosting, Dry Fragrance Mist, and old-fashioned Handmade Soap. Our Velvet Body Frosting is a best seller. Loaded with skin nurturing ingredients, Velvet Body Frosting will hydrate your skin while the unique fragrances linger for a generous time. The Citrus Moon Bath & Body line of Facial Skincare products are made with natural ingredients; some products measuring as high as 98% natural. Loaded with skin-nurturing botanicals, oils, and vitamins, Citrus Moon's moisturizing products supply the skin with restoration, rejuvenation and love.

Pure Shea Butter and Exotic Oils are on the Citrus Moon menu as well. Our raw, unrefined Shea Butter is hand processed without the use of chemicals and is available in golden yellow or ivory white colors. Raw Shea Butter is a superior moisturizer and emollient that improves the quality and appearance of skin. Our exotic oils are excellent for topical use on the skin and provide amazing regenerative fuel to your skin. Jojoba Seed Oil, Grape Seed Oil, Hemp Seed Oil and Avocado Oil are among the expanding menu of exotic natural oils. Citrus Moon Whipped Shea Butter is a perfect blend of raw shea butter, odorless shea butter, jojoba oil and other fine ingredients to make a luxurious butter that is easy to apply and less oily than raw, unrefined shea butter alone.

Citrus Moon provides customers with a wide variety of additional products beyond the Citrus Moon Bath & Body brand name including a full line of accessories and African Soap. We stock a wide variety of quality African Soap, many of which are made in and imported from Africa. Imported African soaps include Dudu-Osun Black Soap, Amonche Black Soap, raw black soap and liquid black soap. African soaps which are not imported (made in the USA) are made using traditional African recipes while utilizing natural African ingredients such as Shea Butter, Cocoa, wild African honey, natural oils, coconut and more. Brand names include Nubian Heritage, Sunaroma, Madina and Nature's Spirit. Quality accessory items stocked by Citrus Moon include bathrobes, bath towels, slippers, flip flops, spa products, sea sponges, loofah and sisal products, scrubbies and much more. We also stock a wide array of beautiful accessory products by Spa Sister.

Explore the Citrus Moon Bath & Body website and see for yourself a most delightful line of handmade Bath and Body products (including our wildly popular Velvet Body Frosting), African Soaps, Shea Butter, Exotic Oils, Bath Salts and natural Facial Skin Care products. Step Up To Luxury.

Citrus Moon is UpFront